Customer Service Directory

Table of Contents

• Customer Service for your Medical Plan
  
  
• Customer Service for Members Enrolled in the California Major Risk Medical Insurance Program (MRMIP)
  
  
• Customer Service for Members Enrolled in the Access for Infants and Mothers (AIM) Program
  
  
• Customer Service for Your Dental Contract
  
  
• Customer Service for Cole Vision Corporation
  
  
• Customer Service for your Prescription Drugs Purchased at a Pharmacy
  
  
• Customer Service for your Prescription Drugs Purchased through the Mail
  
  
• Blue Cross MedCall Services
  
  
• Schedule Your Appointment for Blue Cross HealthyCheck
  
  
• Customer Service to Obtain Utilization Approvals and Pre-service Review for Certain Medical Procedures

Any questions related to your medical coverage should be directed to the Customer Service Department.

Two ways to contact us!

Call us Toll-Free at (800) 333-0912


Monday through Friday	8:30am to 12:00 Midnight
Saturday and Sunday	Closed




• Mail claim forms and other types of correspondence to:
  

  Blue Cross of California P.O. Box 60007 Los Angeles, CA  90060-0007

  Mail contract payments WITH payment coupon to:

  Blue Cross of California P.O. Box 54010 Los Angeles, CA 90054-0010

  Mail contract payments WITHOUT payment coupon to:

  Blue Cross of California P.O. Box 9051 Oxnard, CA  93031-9051

Customer Service for Spanish Speaking Members

Customer Service for Chinese Speaking Members

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The Interim High Risk Plan provides health care service coverage for people on the waiting list for the California Major Risk Medical Insurance Program (MRMIP).  Any questions related to this medical contract should be directed to the Interim High Risk Customer Service Department.

Two ways to contact us!

• Call us Toll-Free at (800) 493-4477
  

  Monday through Friday	8:00am to 12:00 Midnight
  Saturday and Sunday	Closed

  
  
  
• Mail claim forms and other types of correspondence to
  

  Blue Cross of California P.O. Box 9044 Oxnard, CA  93031-9044

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The California Major Risk Medical Insurance Program (MRMIP) is an innovative state program developed to provide health insurance for Californians who are unable to obtain coverage.   Any questions related to this medical contract should be directed to the Major Risk Customer Service Department. 

Two ways to contact us!

• Call us Toll-Free at (800) 289-6574
  

  Monday through Friday	8:00am to 12:00 Midnight
  Saturday and Sunday	Closed

  
  
  
• Mail claim forms and other types of correspondence to
  

  Blue Cross of California P.O. Box 9044 Oxnard, CA  93031-9044

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Access for Infants and Mothers (AIM) is a state program that provides health insurance for pregnant women and their newborn children who meet the eligibility requirements.  Any questions related to this medical contract should be directed to the Major Risk Customer Service Department. 

Two ways to contact us!

• Call us Toll-Free at (800) 433-2611
  

  Monday through Friday	8:00am to 12:00 Midnight
  Saturday and Sunday	Closed

  
  
  
• Mail claim forms and other types of correspondence to
  

  Blue Cross of California P.O. Box 9044 Oxnard, CA  93031-9044

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Blue Cross of California has a dedicated toll-free phone number for Spanish speaking members.

(800) 777-2287

Blue Cross of California has a dedicated toll-free phone number for Chinese speaking members.

(888) 888-8368

Any questions related to your dental coverage should be directed to the Customer Service Department.

Two ways to contact us!

• Call us Toll-Free at (888) 209-7852
  

  Monday through Friday	8:00am to 7:00pm
  Saturday and Sunday	Closed

  
  
  
• Mail claim forms and other types of correspondence to
  

  WellPoint Dental Services P.O. Box 9066 Oxnard, CA  93031

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Cole Vision Cooperation offers a vision care discount program to Blue Cross of California members.  This is not a contracted benefit included in your Blue Cross medical contract and there is no cost to you for the eye care program, (except for purchased eye care products, exams or dispensing fees).  Contact Cole Vision for the nearest location to receive eye care for a discounted price!

(800) 334-7591

Any questions related to your prescription drugs you purchase from a pharmacy should be directed to the WellPoint Pharmacy Management/Proserv Customer Service Department.

Two ways to contact us!

• Call us Toll-Free at (800) 700-2533
  

  Monday through Friday	5:00am to 11:00pm (Pacific Time)
  Saturday and Sunday	6:00am to 3:00pm

  
  
  
• Mail claim forms and other types of correspondence to
  

  Blue Cross of California P.O. Box 4165 Woodland Hills, CA  91365-4165

Any questions related to your prescription drugs you obtain through Precision Rx should be directed to the Precision Rx Customer Service Department.

Two ways to contact them!

• Call them Toll-Free at (866) 274-6825
  

  Monday through Friday	6:00am to 7:00pm (Pacific Time)
  Saturday	6:00am to 5:00pm

  
  
  
• Mail claim forms and other types of correspondence to
  

  Precision Rx P.O. Box 961025 Fort Worth, TX 76161-9863

  For more information, check out their web site at:
  www.precisionrx.com

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Call Toll-Free at (800) 249-3617
Available 24 hours a day, 7 days a week, including holidays
See the Blue Cross MedCall section of this web site for more details.

Preventive care services are offered to most PPO members, through our HealthyCheck program, to children from the age of 7 years through 18 years and adults age 19 years and above.  See the HealthyCheck Area of this web site for more details and locations near you.

Two ways to contact us!

Call toll free (800) 274-9355 today to make an appointment at one of our HealthyCheck Centers


Monday through Friday	8:30am to 8:00pm
Saturday and Sunday	Closed



Mail all types of correspondence to


Blue Cross of California Attention: Preventive Care Operations P.O. Box 9078 Oxnard, CA 93031-9078

For members enrolled in the Prudent Buyer Plans (PPO), please have your medical provider or physician contact the Managed Care service unit to obtain authorization for hospitalizations and certain medical procedures.

(800) 274-7767

For members enrolled in the CaliforniaCare Plans (HMO), your Primary Care Physician is the first person you should consult for medical care.  He or she is responsible for providing you with primary medical care, for determining when you need referral care, and for authorizing emergency care.

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